At Medzeo Lab , we are dedicated to offering reliable home sample collection and fast report delivery for our customers. Currently, our services are exclusively available in Bhiwani, Haryana. This policy outlines how our shipping and delivery process works.

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1. Service Coverage

We are currently operational only in Bhiwani city and nearby areas.

• Service Area: Entire Bhiwani city and selected nearby locations.

• Future Expansion: Soon expanding to other regions across Haryana and India.

• Pin Code Check: Customers must confirm service availability during booking.

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2. Sample Collection Process

Our expert phlebotomists collect samples directly from your home at a time convenient for you.

• Flexible Time Slots: Morning and evening sample collection available.

• Doorstep Service: Collection from your home or workplace.

• Hygiene First: We strictly follow safety protocols during collection.

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3. Delivery of Reports

We ensure you get your health reports quickly and securely.

• Digital Reports: Delivered via Email, WhatsApp, or App within 24–48 hours.

• Printed Reports (Optional): Available on request, delivered to your doorstep in Bhiwani.

• Fast Process: Most test reports are ready within 1–2 working days.

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4. Shipping Charges

• Free Sample Collection: No extra charges for home collection in Bhiwani.

• Printed Report Delivery: Free within Bhiwani city, nominal charges for nearby villages.

• Digital Reports: Always free and instant.

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5. Delays in Service

While we strive to provide timely service, delays may happen due to:

• Weather conditions or strikes affecting movement.

• High demand periods during seasonal illnesses.

• Customer unavailability at the scheduled time.

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